Student and teacher stand talking

Care & Support

A place to belong

We are a caring school and offer a range of pastoral and learning support to pupils.

Every pupil starts each day with their tutor group. Your child’s tutor will take a close interest in your child’s wellbeing as well as their learning, and is your regular point of contact. You can also download our Safeguarding policy, which you will find on our policies page.


We also provide an excellent counselling service for those students who may need additional support.

Our offer to all

Our offer

Our Values

Pastoral Team

Our Pastoral Managers play a vital role in the pastoral care of our students. They work closely with our Year Leaders to promote educational success and outstanding outcomes for all students. They encourage and support students including vulnerable learners to develop positive attitudes and behaviours towards learning. 

Our Pastoral Managers support our student’s pastoral, wellbeing, social and emotional needs. Their role involves mentoring students, supporting with restoratives between staff and students, meeting with parents and liaising with external agencies amongst many other responsibilities.

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Form groups

All students will have a form group headed by a Form Tutor. The Form Tutor will provide students with a consistent relationship of support, guidance and where necessary, challenge.


Students will see their Form Tutor every day to receive social, moral, spiritual and civic education. Form Tutors will also be responsible for guided reading activities as we cultivate high standards of literacy across our school. We anticipate that Form Tutors will stay with their form groups as they progress through the School.

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Support & nurture

We all find learning challenging at one point or another. At The Charter School East Dulwich we are committed to helping our students through those periods.


Our commitment to student support is guided by the following principles:

  • Inclusion and support is every student’s entitlement and every adult’s responsibility.
  • Well-tailored support can help any student to make progress in any aspect of their learning.
  • Early identification of needs and careful monitoring of progress is essential to ensuring that the right support is provided at all times.
  • Proactive intervention is always preferable to reactive remediation.
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Transitioning from primary to secondary school can be daunting, especially for students who haven't yet met national achievement standards or are vulnerable. When a child enrols, we assess these students to determine if they would benefit from our Nurture Group, where they receive personalised support through small group sessions or one-on-one mentoring.

While prioritising Literacy and Numeracy, we ensure access to the broader curriculum. Students can stay in the Nurture Group as long as necessary, but our aim is full integration into mainstream school life, tailored to each child's pace.

For more information please contact Ms Y Illidge, Head of Year 7, at

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The Counselling Service at Charter East Dulwich is rooted in humanistic therapeutic principles to support the unique needs and developmental challenges of the students. This approach recognises the importance of creating a supportive and empathetic environment that allows young people to explore their feelings, thoughts, and experiences.

The Counselling Department consists of a diverse team and each member comes with varied therapeutic training, knowledge and experiences:

Haddy Kayada, Clinical Mental Health Lead

Ayla Carter, School Counsellor

Guy Potter, School Counsellor

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Additional Resources

If you need help outside of school hours and are unable to speak with the school counsellor the following organisations should be able to help.

Local Support:


Faces in Focus:

Counselling service for 11-25 year olds who live, study or work in Southwark and Lambeth


Phone: 020 3920 7454


Off the Record Youth Counselling Service:
Off the Record (OTR) YouthCounselling Croydon was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area. Since then the charity has expanded to include further areas of work including BME mental health work; a young carers service offering support to young people under 26who are caring for a parent or sibling; a specialist counselling service for young refugees; online counselling and workshops; and our young people's counselling service in the boroughs of Sutton and Merton.
Phone: 0208 251 0251

The Nest in Southwark:
You can book a first chat with us by messaging us. You’ll be put in contact with one of our friendly team who will arrange to get back in touch at a time that suits you. If you’d like to change the time we get in touch with you, that’s fine - just let us know!

Phone: 0208 138 1805

The Well Centre (Streatham):

The Well Centre is a youth health centre whereyou can see a youth worker, counsellor or doctor to discuss any of your healthconcerns.
Phone: 0208 473 1581
Text: 07797 805 819


National Support:

Calm (app)

Calm is the #1 app for sleep and meditation.Join the millions experiencing better sleep, lower stress, and less anxiety.Calm app is free but if you want the premium subscription with many more features it is £29.99 a year.

Calm Harm (app):
The urge to self-harm is like a wave. It feels the most powerful when you start wanting to do it. Learn to ride that wave with the free Calm Harm app using these activities: Comfort, distract, express yourself, release, random and breathe. When you ride the wave the urge to self-harm will fade.



Calls are free from landlines and mobiles in the UK. And they won't show up on your phone bill. Even if you don't have credit on your mobile phone you can still call us for free. Additional features: Instant Chat, email or use the App: ‘For Me’ (iPhone 5 or later, no android app yet)

Website:              Phone: 08001111    


Clearfear (app):

Clear Fear app - design to help young people focus on learning to reduce responses to anxiety through breathing and mindful activities, looking at changing thought patterns and behaviours and releasing emotions.


Cove (app)

Is the musical journey of your mental health:improve your mental health by making music with this free app for your mobile phone.



Crisis Help line – text SHOUT to85258:

Text SHOUT is open 24/7, is free to use, and atrained volunteer will aim to reply to you within 5 minutes. You can stop the conversation at any time by texting STOP. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile, Telecom Plus, Lebara, iDMobile and Sky Mobile.

Website:           Text: Forurgent support, text SHOUT to 85258anytime


Headspace (app):
Less stressed. More resilient. Happier. It all starts with just a few minutes aday.


i am me (app)

●     i am me is the not-for-profit initiative that helps young people cope with the pressures of growing up in today's fast-paced world.

●     i am me is all about prevention: equipping young people with the tools and know-how to better cope with the challenges that they face, through the i am me app, and face-to-face workshops.​

●     i am me is driven from an authentic passion to educate, enable and empower, and to make an almighty shift in the stats surrounding mental health in young people.

i am me supports young people through Covid-19. By searching ‘Covid-19’ in the search function on the app, a whole host of relevant articles will appear.


The number one free app for sleep, anxiety and stress. The insight timer provides Mindful activities to boost your mental health and emotional wellbeing through mindfulness, meditations, podcasts, music, morning activities and psychoeducation for parents, on sleep and meditations which works around the time you have available whether it’s twominutes to an hour. More time is spent meditating with our timer than anywhere else. Customise your routine and drift away!



Want someone to understand or advice to help afriend? Free, safe and anonymous online support for young people

Website:         Times: Mon-Fri: 12pm -10pm and Sat/Sun:6pm -10pm


Mindshift(app)A user-friendly self-help toolbased on proven scientific strategies, MindShift™ CBT (cognitive behavioutheapy) teaches about anxiety, helping users to engage in healthy thinking andto take action. Users check in each day to track their anxiety and work withtools in the app.

Moshi is an award-winning, audio-only app that helps infants, young children and kids get to sleep faster and stay asleep for longer. In a recent study*, scientists at New YorkUniversity discovered that on average, when using Moshi: Kids fall asleep 28 minutes faster, Kids sleep for 22 minutes longer, Night wakings decrease by up to 50%


The mindfulness platform helps kids fall asleep faster, regulate their emotions and learn to focus. Designed with the help of child development experts, behavioural pediatricians, yoga instructors, mindfulness experts, parents and school leaders, Ninja Focus drives positive behaviour. As a parent, you’ll love our guided meditations, bedtime stories, yoga flows and poses and music for children ages 3-12.:

If you are worried or have aproblem, even if you are unsure, contact our helpline to speak to one of ourcounsellors or fill out our online form.
Phone: 0808 800 5000




We provide confidential support and advice toyoung people struggling with thoughts of suicide.

Phone: HopeLineUK on 0800 068 41 41 hours: Monday to Friday9.00am to 10.00pm. Weekends and bank holidays 2.00pm to10.00pm.
Text: 07860 039 967


Smiling Mind App:
Practice your daily meditation and mindfulness exercises from any device.Smiling Mind is a free unique tool developed by psychologists and educators to help bring balance to your life. We suggest 10 minutes a day. The app shares mindfulness, meditation and yoga practices to support mental health and emotional wellbeing and it can be helpful for people with Autism.


The Mindfulness App:
Offering a free download, not only do you get a five-day introduction to mindfulness with this app, but there is also a range of guided and silent timed sessions to choose from. Browse short refreshers and deeper sessions to find what works for you. There are also daily reminders and statistics, so you can stay focused on your practice and keep up to date with your progress.


ThinkNinja (app):

Healios -Families feeling better. Healios is a leading digital provider of mental health, autism and ADHD services for children and young people aged 25 and under.

Think Ninjais an app for 10 to 18 year olds that helps users to build resilience and manage their mental health through CBT-informed exercises.



YOU MAKE THE CHOICES. YOU ARE THE DIRECTOR.TryLife is an interactive drama series, designed by some of the best people from the creative, youth, education and health care industries in which the story is moulded and shaped by the user. Pick a character, guide them through life and make the decisions. You live with the consequences. You Try Life.